Wynetta Rocks

It's ok, everyone. I've recovered from my astonishment at hearing such vulgar language from "Moving Man A". Technically, it's no worse that what I hear on Dead Like Me but that seems so removed when it's on TV. It's a totally different experience to have someone hollering in your ear.

Alright, so you're probably wondering who is Wynetta and does she rock? Wynetta is the USAA representative I spoke with this morning. And she does indeed rock big time. USAA is our insurance agency. They're mainly government and military so they're not as well known by name though they're a very large company. We have had such a great experience with them ever since setting up our first policies back when we got married (Rusty has been a USAA member since birth because of his mom and dad working at NASA and being eligible for coverage).

Anyway, before the move I called USAA to check and see if the renter's policy on the storage unit covered the move itself, or if we could set something up, or if we had to buy the mover's insurance (I was picturing the pressure you get when you rent a car). USAA said that the rental policy covered the move until all the items reached our doorstep. Yay for USAA! So out of desperation, I called back this morning. I asked to speak to someone in claims and after essentially telling the rep that we didn't know if we needed to file a claim as property "missing" and if we did need to, how long we should wait until we do it. She took the info and gave it to a supervisor. Enter Wynetta.

Wynetta got on the line and asked for the details. When I told her exactly what you read below, she said, "He did not say that!" in a "I-am-seriously-going-
to-have-fun-with-this-guy" kind of way. She got the info and asked me to hold. She was calling North Star and would be recording the whole conversation on tape. She came back and said he wasn't in the office and would call back. In the meantime, I told her to be ready because the guy was very offensive. She said he could be offensive all he wants, she works for me. I was so relieved I almost started to cry (Note to self: ask doctor about hormone levels. Too much crying.) She told me that she was taking the info but wouldn't file an actual claim yet as if it didn't end up going that far she didn't want us to get a rate hike for filing. Again... Wynetta rocks. Then the jerk from North Star called her back. I go on hold again while she talks to him.

When Wynetta came back to the line, she relayed the following:

- Guy claimed that I called and just started randomly yelling and cussing at him (?!??)
- Even after being advised that he was being taped, he got rude with her (I'm shocked)
- He refused to tell her where the stuff was.
- She told him that we weren't demanding access to the warehouse but demanding disclosure on where our items were.
- He finally told her that the items are in a warehouse in Illinois. Yes, that does say "Illinois" . For those of you following along at home, you'll remember that this was supposed to be a non-stop move from Ohio to Maryland. Illinois is two states in the wrong direction.
- He said - on tape - that we will not be charged for above mentioned storage.
- She then informed him that if the items were not delivered within the two to ten business day window (ending this Friday) that we would file a claim. That claim would be with USAA. It would involve us filing a federal claim with law enforcement because the items were considered stolen, and taken across state lines. Anything over $300 is also considered a bigger deal (I can't remember the exact words - a felony maybe?).
- She told Mr. Dispatcher from North Star that if we filed a claim, USAA would compensate us for our loss. If USAA compensated for our loss, they would then own the property being held hostage. She said she told him that if USAA then owned the property that he'd better believe that they will do everthing in their power to either retrieve that property or file charges.
- Mr. Mean Dispatcher Guy (a.k.a. Mover Man A from previous post) told her, "Don't threaten me!" plus threw in some spicy sentence enhancers.
- Wynetta ended by saying she would threaten him if it was warranted and it seemed that it was.

One more reason Wynetta rocks is because she told me that I didn't have to talk to that thug anymore. If he calls, tell him (or anyone else from that company) that I've been advised to tell them to talk to USAA from here on out. She also suggested that we could have a police officer at our house when the things are delivered (see link regarding same company verbally abusing customers: http://www.movingscam.com//forum/viewtopic.php?t=322&view=previous - found only after we realized who we were dealing with).

So. As of right now, we'll have our things by next Friday, or a verbal agreement by next Friday that everything will be delivered by the following Wednesday (not sure what that was about, but it's still a date to work with). If not, we'll have someone else to do the yelling for us because Wynetta ROCKS!

Oh, yeah... the main reason Wynetta rocks? I didn't say anything to her about my beliefs, etc. I just relayed the facts. But last night I was unable to sleep, totally at a loss and just praying about what to pray for in this situation, I was that confused over it all. Anyway, Wynetta knew none of this. But as she's telling me that she doesn't care if this guy gets abusive with her she says, "I've got the LORD behind me! None of that 'turn-the-other-cheek' stuff when people are breaking the law." I'm not usually one for "Go-get'um-gospel" but this woman was so nice to me, and frankly took over the whole burden of dealing with these people so I wouldn't have to. And her answer to my "thank you" was that it was her job and she was happy to do it. That is exactly what I was praying for last night, I just didn't know it at the time.

In conclusion, Wynetta rocks. And God's not so bad himself.

p.s. Still not feeling so great, thank you for asking (you know who you are). Follow-up appointment on Monday.